Our Commitment

Hi-Teck Systems is committed to an ongoing process of quality through dedicated staff, customer awareness and dealing with all industry clients and end users in a thorough, professional manner.

Philosophy

In summary, Hi-Teck Systems operational parameters can be defined as follows:

• Ensuring that all services provided are offered with due consideration to the legislative requirements pertaining to our industry
• To work in an atmosphere of close interaction with our clients to ensure a high level of understanding
• To provide a level of service that results in increased business for ourselves through recommendation and referral
• Identification and speedy resolution of any problems that may arise
• Tailoring of services to individual requirements where possible

Products & Services

We concentrate on the following areas:

• Home and Business Automation
• Access Control Systems
• Intercoms
• Security Consulting
• Smokecloak Products
• Alarm Monitoring
• Alarm Installation
• Design & Production of Plastic Cards

Technology

Hi-Teck Systems prides its self as a leader and innovator of advanced security techniques, products and services. We are constantly evaluating trends and protocols. While our approach is always to one of simplify, reliability, quality and the best protection available to suit every budget. We understand not all business are alike and all needs are different. We take care of the planning to requirements and needs.

Competitive Pricing

Hi-Teck Systems uses a fair and competitive pricing structure. All products and services have been thoughtfully structured to minimise high excessive mark-ups. All pricing is based on a floating or fixed price structure. Refer to schedule one enclosed with this document.

Contact Services

We are always available during business hours via telephone, mobile, fax, email. We have answering services during busy periods to take overloads or after hours calls this service is monitored and is checked frequently. Our Monitoring Control Centre is manned 24 hours a day and any urgent requests can be placed with them any time. As a general rule we try to turn around services within 46 hrs from notification. Non urgent work or requirements can be arranged to suit your requirements. Our technical support technician/s are available 24hrs however call out fees apply.

Payment Terms

All accounts are generally due on completion of works. Clients with account arrangements that have been pre approved are fourteen (14) days. Government departments where written goods orders have been received are thirty (30) days. We accept the following payment methods. Note: In some circumstances it may be necessary to obtain a deposit where goods are specially ordered. We accept payment by: cheque, bank deposit , Bpay and Online payments for Visa and Master card (Note: addition fees of 3% apply for credit card payments). Finance is available to approved applicants on systems over $5,000.

Qualification / Expertise of Supplier

Hi-Teck Systems has fully trained, qualified and experienced staff who have completed many high profile installations, including. 

• Smart Services QLD (QLD State Govt Dept)
• Disability Services QLD (QLD State GVT Dept)
• STOCKLANDS
• Environmental Protection Agency (GVT)
• Specialty Design & CCTV Services
• Suncorp (now Suncorp Metway)
• Channel Ten
• Ansett Australia
• Complete Health Products

Hi-Teck Systems is determined to deliver a high standard of service and support to our clients. We are committed to an ongoing process of quality through dedicated staff, customer awareness and dealing with all clients and end users in a thorough, professional manner. 
Should you wish to confirm any of these details, please feel free to contact any business mentioned in the references section. 
We are available during business hours via telephone, mobile, fax and email. We have an answering machine to take after hours calls and this is checked frequently. Fully Licensed to comply with all relevant government legislation and Insured to $10M AUD 

* Public Liability Insurance – $20M